KDB | Client Surveys

Dear Reader

The Management of KDB Bank Uzbekistan JSC conducts this poll in order to further improve the quality of services rendered by the Bank departments. The poll is conducted anonymously so you do not need to show your name. Your opinions will be looked through in consolidated manner and will serve to work out proposals to enhance the bank activities. We hope for your honest responses that would contribute to further improvement of quality services.

Banking Services
Preventing corruption
Assessment of the quality of banking services in JSC "KDB Bank Uzbekistan"

Do you like our website?

Yes

Not Bad

I am not sure

Do you recommend "KDB Bank" to your friends?

Yes

I am not sure

How long have you been a client of "KDB Bank"?

Less than one year

More than a year

I am not a client of "KDB Bank"

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz

Please give the following information about yourself:

Female

Male

Age

16-20

21-24

25-29

30-39

40-49

50-59

60 or more

1. How do you evaluate the bank’s activity?

Excellent

Good

Average

Poor

Difficult to respond

2. To which of the following is the Bank’s reputation more related?

Bank Management

Branch manager and chief accountant

Client facing staff

All employees

Difficult to respond

3. In your opinion how far are the clients satisfied with the bank services?

Satisfied

Partially satisfied

Not satisfied

Difficult to respond

4. In your opinion which aspects of account opening, account maintenance, and account settlement satisfy the clients more?

Bank has established the most recent technology in client servicing

Account settlements are conducted timely manner

Bank staff members are very polite and do their responsibilities honestly

Bank employees act immediately in advising and in solving issues

Bank employees fully follow assigned rules and do not violate them

Other (please specify)

5. In your opinion which aspects of account opening, account maintenance, and account settlement do not satisfy the clients?

Bank management and employees are not qualified enough

Client faces authoritative and other bureaucratic restrictions

Bank employees do not follow the code of ethics

Bank omits in business relativeness and clans approach

Bank employees do their responsibilities for personal benefit

Other (please specify)

6. Are you satisfied with the Bank’s activity on issuing consumer, mortgage, education, and other loans?

Satisfied

Partially satisfied

Not satisfied

Difficult to respond

7. Which aspects of issuing: consumer, mortgage, education, and other loans by the Bank are the most satisfactory?

In rendering consumer, mortgage, education, and other loans assigned rules are followed and high quality of services are maintained by the Bank

All activities related to consumer, mortgage, education, and other loans are performed in timely manner

Bank employees fulfill their responsibilities carefully, honestly, and politely

Bank employees act immediately in advising and in solving issues

If client provides all documents for loans there will be no restrictions to obtain loans

Other (please specify)

8. Which aspects of consumer, mortgage, education, and other loans in the Bank are the clients not satisfied with?

While obtaining loans clients face authoritative restrictions when they collect and submit documents

Bank employees do not follow the code of ethics

Needed assistance and advice are not given

Other (please specify)

9. Does the bank have groundless restrictions while obtaining cash through plastic cards and saving accounts, while converting national currency into foreign currency, and while purchasing securities of the bank?

Yes, bank employees act/serve for personal benefit

Yes, there is authoritative and other restrictions in the bank

No, there is not any restriction

Difficult to respond

10. What kind of complaints to higher bodies do you think are effective?

Oral complaint, including helpline

Written complaint

Complaint through unique state interactive portal (electronic)

Official web site or e-mail (electronic)

11. What is your opinion regarding helpline (trust phones) of the bank?

Helpline assist to solve issues of the population and entrepreneurs in banking sphere

Bank clients are able to eliminate groundless restrictions and issues through the helpline

I do feel the effectiveness of such helpline

I do not know the existence of such helpline

12. Which sphere do you think is more prone to corruption in performing bank transactions?

Loans, leasing, factoring, bank guarantees and services related to them (revising conditions etc.)

Conversion operations of national currency into foreign currency for private individuals

Cash funds provisions, including from deposit and plastic card accounts

Accepting communal and other payment from population

Other (please specify)

13. Please specify your proposals for further improvement of the Bank activity and the quality of the services rendered by the Bank:

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz

1. KDB Bank Uzbekistan staff have the required skills and knowledge about the bank’s products and services

Excellent

Good

Average

Poor

2.KDB Bank Uzbekistan staff are friendly and behave in a polite manner when dealing with your request

Excellent

Good

Average

Poor

3.KDB Bank Uzbekistan staff are willing to listen and respond to your needs on time

Excellent

Good

Average

Poor

4.Generally, I am satisfied with the KDB Bank Uzbekistan’s staff

Excellent

Good

Average

Poor

5.KDB Bank Uzbekistan overall appearance is neat and orderly

Excellent

Good

Average

Poor

6.KDB Bank Uzbekistan has sufficient and comfortable seating arrangements

Excellent

Good

Average

Poor

7.KDB Bank Uzbekistan has sufficient staff - Customer Representatives & Tellers for your needs

Excellent

Good

Average

Poor

8. KDB Bank Uzbekistan’s Head Office and the Branches have convenient working hours and are located at convenient locations to serve you

Excellent

Good

Average

Poor

9. How would you rate ease of access and the usefulness of KDB Bank Uzbekistan online banking (Internet Banking) / mobile application (Multipay)?

Excellent

Good

Average

Never used it

10. In general, are you satisfied with the number of services offered on KDB Bank Uzbekistan online banking platforms?

Excellent

Good

Average

Never used it

11. Are the calls answered promptly by KDB Bank Uzbekistan call center person?

Excellent

Good

Average

Poor

12. Is KDB Bank Uzbekistan call center staff knowledgeable and have a friendly and professional attitude?

Excellent

Good

Average

Poor

13. KDB Bank Uzbekistan’s staff are genuinely interested in assisting me and resolving my complaint

Excellent

Good

Average

Poor

14. Are you satisfied with the solution provided by the assisting KDB Bank Uzbekistan’s staff?

Excellent

Good

Average

Poor

15. Are you satisfied with the KDB Bank Uzbekistan products & services catered?

Very much

Much

Average

Little

16. How would you rate KDB Bank Uzbekistan products & services?

Excellent

Good

Average

Poor

17. Which is the most preferred product or service provided by KDB Bank Uzbekistan?

Cards

Loan

Treasury

Payments

Trade finance

Never used it

18. How would you rate the KDB Bank Uzbekistan’s Relationship Managers on knowledge & skill of products & services provided by our bank?

Excellent

Good

Average

Poor

19. Would you recommend KDB Bank Uzbekistan as a preferred banking choice to your colleagues / Friends/ Family Members?

Yes

20. Overall, I am very satisfied with the service quality provided by KDB Bank Uzbekistan

Strongly Agree

Agree

Neutural

Disagree

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz