Dear Reader



The Management of KDB Bank Uzbekistan JSC conducts this poll in order to further improve the quality of services rendered by the Bank departments. The poll is conducted anonymously so you do not need to show your name. Your opinions will be looked through in consolidated manner and will serve to work out proposals to enhance the bank activities. We hope for your honest responses that would contribute to further improvement of quality services.

Do you like our website?

Do you recommend "KDB Bank" to your friends?

How long have you been a client of "KDB Bank"?

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz

Please give the following information about yourself:

Age

1. How do you evaluate the bank’s activity?

2. To which of the following is the Bank’s reputation more related?

3. In your opinion how far are the clients satisfied with the bank services?

4. In your opinion which aspects of account opening, account maintenance, and account settlement satisfy the clients more?

5. In your opinion which aspects of account opening, account maintenance, and account settlement do not satisfy the clients?

6. Are you satisfied with the Bank’s activity on issuing consumer, mortgage, education, and other loans?

7. Which aspects of issuing: consumer, mortgage, education, and other loans by the Bank are the most satisfactory?

8. Which aspects of consumer, mortgage, education, and other loans in the Bank are the clients not satisfied with?

9. Does the bank have groundless restrictions while obtaining cash through plastic cards and saving accounts, while converting national currency into foreign currency, and while purchasing securities of the bank?

10. What kind of complaints to higher bodies do you think are effective?

11. What is your opinion regarding helpline (trust phones) of the bank?

12. Which sphere do you think is more prone to corruption in performing bank transactions?

13. Please specify your proposals for further improvement of the Bank activity and the quality of the services rendered by the Bank:

Contact Information

Contact telephone hotline: 78-120-28-71

E-mail address commission@kdb.uz